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Returns and Refund Policy

St. John’s Nutrition stands behind every product we offer. We are proud of the quality of our products and want to make sure you are completely satisfied. We know that although a large majority of consumers love our products, others may not feel the same.
You can simply send the product back to: 

St. John’s Nutrition
Attn: Returns Dept
832-A Snow St.
Oxford, Alabama 36203

Once your return has been received, a refund will be issued.
We recommend using USPS or insured mail for these types of returns as we cannot be responsible for items that don't make it back to our store.

Please follow these steps to ensure a proper return and refund:

Step 1
You must return your full or partial order within 30 days of the date of your purchase.

Step 2
You must let St. John’s Nutrition know of your decision to refund your order.  There are two ways you may let St. John’s Nutrition know of your decision to refund your order. You may do so by calling our customer service center at (256) 835-9588, 9 a.m. to 5 p.m. CST Monday through Friday, or you may write a notice on the package you are returning.

If you choose to inform us of your decision to refund your order by writing a notice to include in the package, please make sure to include your first and last name and your order number in your written notice. Your order number can be found in the order confirmation email that was sent to you at the time of your original purchase.

Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund.

Step 3
You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, partially used, or unopened, along with the note/letter informing us of your wish to obtain a refund along with receipt information.

Arrival of damaged or defective product:
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at support@shopstjohnsnutrition.net  or call us at (256) 835-9588. Give us your name, order number and the product that was damaged and we will arrange for the damaged item to be replaced immediately.

Important Information About St. John’s Nutrition Return Policy:
- All refunds exclude a return of any associated shipping costs. Customers are responsible for the cost of shipping on all returns.
- Customer refunds take between 14 to 21 business days to process, from the day we receive the product back to our store.
- If any item appears to be purchased from an unauthorized seller, it will not be accepted and it will not qualify for a refund.
- Customers are liable for product until the returned package is received at our store.
- St. John’s Nutrition is not responsible for any lost or stolen returns. The customer understands if we do not receive the returned package, we cannot issue a refund.

You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:

St. John’s Nutrition
832-A Snow St.
Oxford, Alabama 36203

Cancellation Policy/Changes to Your Order
When we receive an order, we typically begin to process it as soon as possible; this makes it very difficult for us to make changes to an order. Also, once an order is placed, unfortunately products may not be changed. Orders are typically shipped (the within two (2) following business day by 1 p.m. CST. Once an order has shipped, it cannot be canceled and will only be refunded upon return of the products.

If there is an error in your shipping address, please contact customer service at (256) 835-9588 immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.

For St. John’s Nutrition returns and refunds, please adhere to our return and refund policy as listed above.

Disclaimer
St. John’s Nutrition reserves the right not to ship any product that we see fit for reasons such as delinquent accounts, import licenses, etc. If this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. St. John’s Nutrition will not knowingly ship any products to any countries that may require any type of license.

All sales are final. This means St. John’s Nutrition is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change at any time without notice.

This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products on this site.

The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. St. John’s Nutrition will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents.